Return Policy

RETURNS AND REFUNDS

How do I return an item I have received from Fernhill but no longer want?

• If you have ordered and received an item that you no longer want, you can send it back to Fernhill. 
• Just call our Customer Service team on 090 6475574 or email info@fernhill.ie.  
• You must inform us within 7 days of receiving your order. We will then email you with a returns form to be printed, completed and attached to the item that you want to return. You then have two weeks (14 days) to ensure that the item is received by us, after this time period we will not be able to accept it. 
• Once we have received the item back within the timescale advised, we will inspect it to ensure that the item is not damaged and in a re-sellable condition. 
• We will issue a credit note for the value of your purchase (excluding delivery costs).  

Can I return goods that have been assembled to Fernhill?

• Regrettably, if goods have been assembled then the item cannot be returned to us as it will not be classed as in a resalable condition. All items should be checked for faults before the goods are assembled, if the fault is only noticeable during or after assembly then under these circumstances the item would be classed as returnable. 

If I require a replacement of my damaged or faulty product, what should I do?

• We will attempt to rectify any faults that occur within 12 months* from the date of purchase. * Subject to change due to manufacturer guarantee.
• For damaged goods please contact us within 14 days of receiving your order.
• Phone us on 090 6475574 to arrange a FREE collection.  
• We’ll usually offer you a replacement, repair or full refund for faulty or damaged goods. 
• Products must be accompanied by your proof of purchase.  
• This does not affect your statutory rights. 
• If you would like to return your item to Fernhill store in person, please ensure that you take your delivery paperwork with you to help us to quickly process your refund.