Fernhill deliver items under 30kg anywhere in Ireland and Northern Ireland from Monday to Friday, 8.30am until 5pm. Deliveries are dispatched on the next working day after the order has been placed and you should then receive your item within the next 4 working days. Please take note that Fernhill not deliver on weekends or bank holidays.
You can track and trace your order through dpd.ie by following instructions in the email alert detailing the delivery details.
On delivery of the order to the specified delivery address, you will digitally sign for the order but if we miss you, we'll leave a calling card so you can easily rearrange delivery.
Goods remain property of Fernhill Garden Centre until signed for.
Fernhill use A1 delivery service for 30 mile radius of Athlone.
We use the Pallet Network to deliver throughout 32 counties in Ireland. These items will be delivered to you unassembled. Once an order is placed, the preferred carrier will be in touch to arrange a suitable delivery date. This is normally 48 hour from the time of your order, any longer we will contact your with a delivery date.
Nationwide delivery up to 30kg : €5.00
Nationwide delivery over 30kg: €50.00
Garden Furniture deliveries: €50.00
If you are for any reason you are not satisfied with your purchase we'll be happy to offer you an exchange or refund on any merchandise that is returned unused, with original packaging and delivery receipt within 7 days. Please allow up to 48hours for your return to be processed.
We accept returns in store and via post. If any returns need to be made due to the above reasons please notify us with an email to [email protected] your name, order number and item details before returning the package to the below address. Please note that cost for posting back a return is responsibility of the customer
Return Delivery Address:
Attention: Online Purchase Return,
Fernhill Garden Centre
Refunds will only be made to the original credit or debit card of purchase.
If for any reason you would like to cancel an order, this may be done by contacting our online support on [email protected] you will only be able to cancel orders up to 5pm on the day of order.
We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of these Terms.
This does not affect your statutory rights.